= Digital Engagement |
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Over the last five years CCI Digital have developed significant expertise in Digital Engagement. Working with some of the biggest brands across the globe, we are able to design, deploy and operate digital solutions. Handling over 3 million interactions each year, we have built vast expertise and significant experience using multiple software platforms and operating in many different countries and sectors.
Digital Engagement can take many forms, a recent study showed that 75% of customers now use three or more channels. Channels that can be supported by CCI Digital include but are not limited to:
Digital Engagement can take many forms, a recent study showed that 75% of customers now use three or more channels. Channels that can be supported by CCI Digital include but are not limited to:
Messaging
CCI Digital have developed significant expertise in messaging (Chat), handling millions of chats every year. Messaging is a perfect way to instantly interact with your customers when they need help.
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Social
Taking Service & Sales support to your customers in the social channels they use. Engaging with customers where they are, makes Social Media channels an essential tool to any organisation.
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Email
Customers like and continue to use Email. So we look at how we can add structure – helping identify contact drivers and enhance automation. This helps us to speedily reply in this channel.
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Help Center
A Help Centre is tailored to your customers; and can take the form of a knowledge base, community, and customer portal – either as independent components or combined together.
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Benefits Of Digital Engagement
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