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= Digital Engagement 

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Digital Engagement

Over the last five years CCI Digital have developed significant expertise in Digital Engagement. Working with some of the biggest brands across the globe, we are able to design, deploy and operate digital solutions. Handling over 3 million interactions each year, we have built vast expertise and significant experience using multiple software platforms and operating in many different countries and sectors.

Digital Engagement can take many forms, a recent study showed that 75% of customers now use three or more channels. Channels that can be supported by CCI Digital include but are not limited to:
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Messaging
CCI Digital have developed significant expertise in messaging (Chat), handling millions of chats every year. Messaging is a perfect way to instantly interact with your customers when they need help.
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Social
Taking Service & Sales support to your customers in the social channels they use. Engaging with customers where they are, makes Social Media channels an essential tool to any organisation.  ​
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Email
Customers like and continue to use Email. So we look at how we can add structure – helping identify contact drivers and enhance automation.  This helps us to speedily reply in this channel. 
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Help Center
A Help Centre is tailored to your customers; and can take the form of a knowledge base, community, and customer portal – either as  independent components or combined together.  ​ 


Benefits Of Digital Engagement

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Increase Revenue

  • Increase opportunities
  • Increase conversions
  • Increase value of conversion
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Decrease Cost To Serve

  • Hold multiple concurrent conversations
  • Utilise canned responses
  • Understand the customer and their wants before they have been sent
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Increase Satisfaction

  • Available in the customers’ channel of choice
  • Quicker resolution, less effort
  • Less repetition

Contact Us For A Free Quote  

One of our experts would be happy to discuss your needs and give you a free no obligation quote. Just click here and let us do the rest. 
Get A Quote
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